Privacy & Cookie Policy

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Privacy Policy

This privacy policy sets out how Urban House LLC uses and protects any information that you give Urban House LLC when you use this website. Urban House LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Urban House LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to PO Box 7182 North Port, FL 34290.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.


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By submitting files to Urban House LLC for print you certify that you are the owner and/or creator of the file and all of it’s contents, or that you are authorized to use te imagery submitted for print.
By using the Urban House website and/or by ordering products or services from Urban House LLC you agree to all of the terms and conditions outlined on this website. Payments are due upon placement of the order before the print(s) go into production. By ordering you agree to pay the full amount before receiving your order. By paying with a credit card or PayPal you certify that you are an authorized user of the card or account used, and you authorize Urban House LLC to charge this card/account for your purchases that you make from Urban House LLC via Website, E-mail, or by phone. All sales are final, and cannot be cancelled once printing has begun. Urban House LLC will not refund any purchase once the print has gone into production.

Urban House LLC will not be held responsible for print defects due to improper file setup or poor file quality. As the provider of the printed file you are solely responsible for the quality/color of the finished product. Urban House LLC will not alter files in order to correct a mistake or improve the color output unless instructed to do so by the customer (not available for wholesale customers). If you request for Urban House LLC to alter or create your print file additional charges will apply. Once a proof has been approved for print no further changes can be made to the file. Digital files should not be considered an accurate representation of the final color output of the printed product as most computer screens and other viewing devices are not calibrated to accurately reproduce print colors. Urban House LLC will not be held responsible for minor color shifts in prints. We reserve the right to use our own discretion in determining weather or not a print defect and/or color defect is within an acceptable margin of error, and if a re-print is necessary.


Design online templates are viewed in RGB mode but printed in CMYK mode. Slight color shifts may occur and colors displayed on a computer monitor are never an accurate representation of how the the colors will appear on the final printed product. Urban House LLC is not responsible, and cannot control minor color shifts in design online templates as colors appear differently from one user’s monitor to the next. Also, Urban House LLC does not guarantee an exact color match from one print run to the next.



Urban House LLC will never approach or solicit to any of your customers or leads that we receive print files for. Urban House LLC does not disclose the identity of its wholesale account holders.


A delivery surcharge of $5 will apply. Wide Format Prints are usually shipped within 24 to 48 hours. If the print submitted will require more time for any reason you will be contacted before the print goes into production. If the print(s) are to be delivered to the Sarasota, Manatee, or Charlotte County area, Urban House LLC may deliver the print products personally. If a delivery attempt is made during business hours and nobody is available to accept the print, a second delivery attempt will be made within 72 hours.

Turnaround times listed are only estimates and should not be considered a guarantee.

Prices are subject to change without notice.

Contact Urban House LLC at (941) – 227 – 7446

or by fax at 1-866-908-4249


Thank you for visiting us and we look forward to providing you with quality print products at unbeatably low prices.